pg50's Privacy Policy
Your personal information is fully secure with us — pg50 ensures your privacy through SSL encryption and fair play.
0Introduction & Scope
pg50 ("we", "us", or "platform") operates a safe and reliable online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use our website, applications, and services ("Services").
By using our Services, you agree to the terms described in this Policy. We recommend that you read this Policy in full and save a copy for your records. Your consent to this Policy is a prerequisite for using our platform.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming guidelines, which together form the legal framework governing your relationship with pg50.
This Policy applies only to individuals aged 21 or above. We do not knowingly collect information from minors.
1What Information We Collect
Personal Identity Information
During account registration and verification, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Bangladeshi National ID (NID) or passport details (for identity verification)
- Current address and nationality
Providing this information is mandatory. Without it, we cannot activate your account.
Financial Transaction Information
During deposits and withdrawals, we collect:
- Payment method details (bKash, Nagad, Rocket, or Upay number)
- Transaction amount and date
- Transaction reference number
- Deposit and withdrawal history
Financial information is used solely for processing transactions and preventing fraud.
Gaming Activity Information
Automatically collected while using the platform:
- Play history, bet amounts, and results
- Bonus usage and wagering progress
- Session duration and activity type
- VIP level and rewards history
Technical & Device Information
Related to your device and connection:
- IP address and device identifiers
- Browser type, version, and operating system
- Page visit times and navigation history
- Cookie and local storage data
2Purpose of Data Use
pg50 uses your personal information for the following legitimate purposes:
2.1 Account Management & Service Delivery
We need your personal information to create, verify, and manage your account. This includes handling the login process, assisting with password recovery, and ensuring the security of your account.
2.2 Financial Transaction Processing
Financial information is essential to process deposits and withdrawals via bKash, Nagad, Rocket, or Upay. We keep a record of every transaction, which helps resolve financial disputes.
2.3 Fraud Prevention & Security
We review your technical and transaction-related information to detect and prevent multiple accounts, unauthorized access, and suspicious transactions. This protects the interests of all our members.
2.4 Customer Support
Our 24/7 live chat and email support team may access your account and transaction information to resolve your issues quickly. This access is strictly limited to support needs.
2.5 Responsible Gaming
By reviewing your gaming activity data, we can identify potentially problematic gaming behavior and offer assistance when needed. Learn more on our Responsible Gaming page.
2.6 Service Improvement
Through analysis of aggregated and anonymized data, we continuously improve our platform's performance, game selection, and user experience.
3Data Retention & Security
3.1 Retention Period
We retain your personal information for as long as necessary to fulfill the purpose for which it was collected. Generally:
- Active account data: for the full duration the account remains active
- Financial transaction records: for a defined period after account closure to meet applicable legal obligations
- Inactive account data: for a specified period as required for fraud prevention and legal purposes
3.2 Security Measures
pg50 applies industry-standard security measures to protect your information:
- SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption
- Data Encryption: Stored sensitive information is always kept in an encrypted state
- Access Controls: Only authorized personnel can access your personal information
- Regular Security Reviews: Our system security is regularly tested and improved
- Two-Factor Authentication: An additional layer of security for account access and financial activities
While we strive to ensure the highest level of security, no data transmission over the internet is completely secure. If you notice any suspicious activity, please contact us immediately.
4Sharing Information with Third Parties
pg50 never sells, rents, or shares your personal information with third parties for marketing purposes. Information may be shared only in the following limited circumstances:
4.1 Payment Processors
Financial information required to process transactions via bKash, Nagad, Rocket, and Upay is shared only with the relevant payment processor. These organizations are governed by their own privacy policies.
4.2 Service Providers
Technology partners and game providers that assist in operating our services (including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft) receive only the information necessary to deliver those services. They are bound by strict data protection agreements with us.
4.3 Legal Obligations
We are required to provide necessary information in response to a court order or a lawful request from a law enforcement authority. In such cases, we always follow a policy of disclosing the minimum information required.
4.4 Business Restructuring
In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new entity. In such cases, we will notify you in advance and ensure the same standard of privacy protection is maintained.
5Cookies & Tracking Technologies
pg50 uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform.
5.1 Types of Cookies
- Essential Cookies: Necessary for maintaining login sessions and security — these cannot be disabled
- Functional Cookies: For remembering your preferences and settings
- Analytics Cookies: For analyzing and improving platform usage
- Security Cookies: For detecting and preventing fraud
5.2 Cookie Controls
You can manage or delete non-essential cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.
6Your Rights
pg50 respects and upholds the following rights you have over your personal information:
Right of Access: You can request a copy of the information we hold about you.
Right to Rectification: If your personal information is inaccurate or incomplete, you can request a correction.
Right to Erasure: In certain circumstances, you can request that your personal information be deleted, though this may not be possible where legal obligations apply.
Right to Restrict Processing: In certain circumstances, you can request that processing of your information be temporarily suspended.
Right to Data Portability: In some cases, you can request your information in a structured, commonly used format.
Right to Object: You can object to your personal information being processed in a specific way.
To exercise these rights, contact us at [email protected]. We will respond to your request as soon as possible.
7Children's Privacy
pg50 is strictly a platform for users aged 21 and above. We do not knowingly collect, store, or process personal information from anyone under the age of 21.
We verify age at the time of registration. If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be permanently closed.
If you believe we hold information belonging to a minor, please contact us at [email protected].
8Policy Changes
pg50 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- By displaying a prominent notice on the website
- By sending a notification to your registered email address
- By updating the "Last Updated" date at the top of this page
If you continue to use our platform after a policy change, you will be considered to have agreed to the updated policy. We therefore recommend that you review this page regularly.
9Contact & Complaints
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Live Chat: Available 24/7 in Bengali and English — chat with us directly from any page on our site
Email: [email protected] — for privacy-related requests, write "Privacy Request" in the subject line
We take all privacy-related concerns seriously. After receiving your request, our data protection team will get back to you and resolve the issue as quickly as possible.
For more information, visit our About Us, Terms & Conditions, and FAQ pages.